Application Support Engineer

📌Positions are open to Mexican Citizens and official residents of Mexico.
📍Location: Guadalajara (hybrid)
📌Strong English interpersonal skills required

About the AstraZeneca
AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At Astra Zeneca, we’re dedicated to being a Great Place to work!

Job Description

AstraZeneca is currently seeking an OMICS Application Support Engineer to join our R&D IT Solution Delivery Team. This role will provide operational support for preclinical and clinical OMICS applications, ensuring reliability, performance, and security, while supporting AstraZeneca’s digital transformation goals. The successful candidate will work across a variety of applications and DevOps processes critical to the OMICS platform and Genestack application.

Key Responsibilities: 

 The role of our ideal candidate will include but not limited to 

•    Application Monitoring:
o    Monitor application pods in Kubernetes and ensure stability.
o    Perform web monitoring using tools like New Relic.
•    Issue Resolution:
o    Resolve Business-As-Usual (BAU) tickets and support end users.
o    Troubleshoot performance issues and escalate as needed.
•    Deployment and Maintenance:
o    Deploy new releases and coordinate with platform teams for new service introductions.
o    Manage Single Sign-On (SSO), SAML, and SSL certificate renewal processes.
o    Maintain application persistent volumes (PVCs) and ensure adequate free space.
o    Create an Manage AWS Services like S3, EC2, IAM assuring to follow IT security standards
•    Knowledge Management:
o    Ownership and updates for Knowledge Base Articles (KBAs), Support Plans, Blueprints, and Confluence documentation for assigned applications.
•    Collaboration:
o    Coordinate with Product Owners, vendors, and internal teams (e.g., PAAS, Federation, DataOps) for issue resolution and platform updates.
o    Update and manage secrets in CyberArk Vault.
•    Change Management:
o    Handle platform-related enhancements or infrastructure changes in collaboration with internal teams.
o    Use JIRA to track and manage change requests, enhancements, and BAU tasks.
•    Genestack Application Support:
o    Monitoring and Deployment: Oversee application pods in Kubernetes and manage deployment processes as required.
o    Issue Resolution and Role Management: Address support tickets and manage user roles and permissions.
o    Release and Maintenance: Coordinate new releases, ensure system stability, and manage storage requirements.
o    Documentation and Knowledge Management: Maintain and update support documentation, plans, and internal resources. 

Mandatory Skills 
•    Databases: Strong knowledge of SQL and experience with databases like MySQL, Redshift, PostgreSQL, and Oracle.
•    Cloud and Infrastructure: Hands-on experience with AWS services (S3, EC2, IAM, Athena) 
•    Containerization and Orchestration: Proficiency in Docker, Kubernetes, and related technologies.
•    Collaboration and Tools: Familiarity with process tools like JIRA and Confluence, and experience working in Agile environments.
•    Proficiency in scripting languages like Python or Java
•    DevOps Expertise: Experience with CI/CD tools, release management, and process migrations.
•    Problem-Solving and Collaboration: Strong analytical skills, ability to work independently, and experience collaborating with global teams.
•    Agile Experience: Familiarity with Agile methodologies like SCRUM, Kanban, or SAFe. 

Desirable
•    Bachelor or master’s degree in computer science or IT related discipline with relevant total of 3-5  years of experience in IT industry.

When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.