People Services (HR) Advisor

Supporting MEA region different countries.

Do you have expertise in, and passion for, Human Resources? Would you like to apply your expertise to impact the lives of patients in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

BUSINESS AREA

Working as a key member of the HR Services Team based, we are looking for an HR professional who can provide a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues through HR case management system (Service Now) in respect of various global and local HR policies and processes, as defined in the Global HR Services service catalogue.

What you’ll do

People Services (HR) Advisor will provide guidance and coaching to managers and HR colleagues on all HR policies, processes and programs.  The role may also have specialist knowledge in a particular Human Resources functional area.  Process and project involvement for the role may vary due to local country needs.

HR Advisors collaborates with HRBPs to support business leaders and line managers, and tailor HR support to local requirements and business priorities.

The role proactively supports and engage with managers giving advice and guidance on issues relating to their employees

Service delivery:

Provide guidance and coaching to managers and HR colleagues on all HR policies, processes and programs.

Respond to employees’ queries within the assigned timeframe through HR case management system.

Drive yearly plan of promoting HR Operating Model, coaching employees to use the right channels and HR teams to receive the support they need.

Work collaboratively with colleagues located in Global and Regional HR Center and other HR Services teams in other countries to improve the employee experience

Handle different Workday business processes for the assigned account, Example:  (hiring, job change, termination, compensation changes, OM changes)

Manage 3rd parties and benefits providers related activities and make sure process is applied and compliant with company’s’ practices and policies.

Manage monthly payroll activities as follows:

• Ensure Workday is updated with new entries/changes before payroll cut-off date
• Payroll Revisions and feedback to payroll provider  
• Follow up and respond to payroll vendor queries timely
• Commit to payroll cycle calendar and push stockholders to commit as well
• Ensure non-workday data to be shared with payroll provider before the first run
• Ensure maintaining payroll accuracy at 100%
• Respond to employees’ payroll related queries.
• Early communicating payroll deductions with employees

Work with HRBPs to support business leaders and line managers to assist in annual people processes and to understand business priorities and tailor HR support to local requirements.

Deliver generalist HR support, acting as a key point-of-contact for provision of professional advice and support to a range of HR activities and programs.

Help in build business process flows and knowledge database to ensure business continuity.

Ensure HR policies and processes are always updated on company internal portal “ASK AZ”, identifying areas for enhancement and making recommendations for change.

Develop and maintain professional relationships with stakeholders to ensure that the right level of service is delivered  and that employees have the right level of expectations.

Continuous improvement:

Champion self-service opportunities, working closely with HRBPs and other relevant stakeholders to implement and drive utilization of self-service by employees and Line Managers.

Identify areas of improvement and collaborate with local and global teams to introduce digital/simplification initiatives to improve process flow or employee experience.

Supports deployment of global projects in country, along with the support for ongoing HR local projects

Identify initiatives / good practice which could be scaled more broadly (i.e. across countries) and Work with Global HR Services colleagues to actively listen to and propose improved ways of working and work with relevant stakeholders to translate into actionable change.

Support continuous improvement projects as assigned and ensure completion of activities on time.

Essential for the role

We truly believe that everyone contributes with a unique set of competence. With your collaborative and team-playing way of working and your strong communication skills, you will be successful in this role. We also see you as an innovative problem solver with a positive and goal-oriented attitude and the ability to take initiative. 

Applicants should possess the following qualifications to go through initial screening:

• Two to Five years of experience in HR function with HR operations experience.(MNCs’ experience is a privilege)
• Previous experience in managing payroll is a privilege.
• Fluent spoken and written English language in addition to the local language.
• Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
• Ability to prioritize activities and multi-task in order to meet goals and deadlines.
• Able to work independently and take accountability for the quality of personal outputs and success and drive projects to deliver results.
• Experience of working in a customer service environment and of having worked in a technology driven environment.
• Demonstrated strong interpersonal, service minded, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacy.
• Demonstrated ability to maintain confidential information.
• Detail orientated.
• Experience in using of query ticketing tools & AZ HR systems (Workday experience)
• Knowledge in country HR legislation, AZ policy and processes
• Ability to quickly learn and work in a cloud-based solution.
• Experience in a similar role managing systems and understanding of common service center enabling technologies is a plus.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

• Are you already imagining yourself as the right fit for the role? Good, because we can’t wait to hear from you, we have variety of roles offering with different setup and worker types.
• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have aseat available, and we hope it’s yours.