Digital Lab Solutions Tech Business Analyst

Digital Lab Solutions Technical Business Analyst 

Gaithersburg, MD

About the Role

Are you ready to power the business to have a bigger impact on patients' lives? As a Digital Lab Solutions Tech BA, you will be responsible for ensuring that our new and existing laboratory systems and services are supported, developed, and implemented in line with business requirements. You will provide the link between IT and the business, driving improvements over time by combining insight into today’s scientific workflows with a technical breadth to drive innovation opportunities. Collaboration across a global team of business stakeholders, developers, partners, remote support teams and vendors is key to successfully delivering support, continuous improvement, and value. We will invest in you and the team to ensure you will over time, master these areas. 

AstraZeneca are building and transforming our Laboratory IT function to become digital and data-led, to push the boundaries of science. There’s never been a better time to join us as we bring our digital strategy to life and to make a positive difference to patient outcomes. This is a huge opportunity to develop, explore and thrive during our next chapter!  

You’ll be empowered to orchestrate new possibilities, solve challenges, and continuously innovate together with our scientists.  

What You’ll Do

Your role will involve ensuring lab scientists can perform their workday by providing technical operational support for laboratory-based systems. You will also collaborate with Science, Facilities, and IT Functions to deliver new laboratory systems. As a bridge between Science & Technology, you will seek opportunities for improvements & innovation. You will also maintain an accurate Inventory/CMDB and work with our strategic vendors to understand todays and tomorrow’s Lab Solutions. As a team member, you will actively contribute to the direction of the Lab Solutions development journey. 

Essential Skills/Experience:

• Minimum of High School Diploma

• Minimum of four (4) years of direct technical lab engineering experience

• Proven technical support experience 

• IT Service delivery  

• GXP system experience

• Experience of collaborating with and managing vendors  

• Experience of working in teams 

• Strong communication and stakeholder management skills 

• Strong written & verbal English  

Desirable Skills/Experience:

• Prior experience working in Pharmaceutical or Healthcare industry IT environment  

• Experience of working with Laboratory or medical applications and hardware 

• 1st/2nd Line support experience  

• Experience of ticket CMDB and Incident/Request software 

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. 

The annual base pay (or hourly rate of compensation) for this position ranges from $92,439.20 to $138,658.30. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.  In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. ​

Why AstraZeneca?

At AstraZeneca, we connect across the whole business to power each function to better influence patient outcomes and improve their lives. We play an increasingly crucial role in driving disruptive transformation on our journey to becoming a digital and data-led enterprise. We bring together all parts of the business, as well as external partners, to drive efficiencies that enable us to succeed. We take data seriously and are driven by the impact we know we can have; our high ethical standards never slip. This is the place where innovation meets large-scale impact. We are continuously drawing on our existing and expanding knowledge, to adapt with the technology environment. 

Are you ready to rise to the challenge of shaping the future of an evolving business in the technology space? Apply now!