Learning IT Support analyst

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company.

Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.

This role is part of a global cross-functional team within AstraZeneca’s Enabling Units IT - Learning & HR IT Guadalajara team

Education:

• Bachelor’s degree with a minimum of 1- 3 years of experience working with Learning Management technologies (e.g. Saba Cloud) or significant experience working as a Business Analyst delivering problem management and maintenance of IT applications

Preferred Experience:

• Experience implementing, configuring, and maintaining Learning Management Systems within biotech, pharmaceutical, or similarly regulated industries.
• Experience working within validated system environments.
• Experience working with API and Endpoints (e.g. Mulesoft).
• Understanding of GxP and SOX regulations and processes.
• Understanding of eLearning communication protocols (e.g. SCORM, xAPI, AICC), and their interaction with Learning Management Systems.
• Familiar with continuous improvement processes (e.g. Lean).

Nice to know:

• Experience of incident management and ability to perform effective Problem management/troubleshooting.
• Highly skilled in Learning Management Systems configuration and management.
• Excellent English written, verbal, and interpersonal communication skills
• Highly skilled in Project Management.
• Highly skilled in time management and organizational skills.
• Skilled in Vendor Management.
• Proven customer-oriented focus and customer service skills.

Required Behavioral Competencies:

• Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes
• Ability to lead and manage highly complex training projects that require more than one deliverable along with handling multiple projects to successful completion
• Ability to prioritize effectively and to adapt to changing priorities
• Comfortable working with Senior Leaders (both internal and external)
• Ability to build relationships within a matrixed organization
• Ability to adapt to change and work through conflicts while persuasively influencing outcomes

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Follow AstraZeneca on LinkedInhttps://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebookhttps://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagramhttps://www.instagram.com/astrazeneca_careers/?hl=en

AstraZeneca is an equal opportunity employer.

AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

📌Strong English communication skills required.

📌 Positions are open to Mexican Citizens and official residents of Mexico.

📍 Location: Guadalajara (hybrid - Expectation of working in the office 3 days a week)
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility.