Director, Commercial IT – Platform Engineering (Patient Platforms)

AstraZeneca is a science-led BioPharma company that discovers, develops and commercialises medicines for some of the world’s most serious diseases—and we are committed to being a great place to work. Here you are encouraged to push scientific boundaries, think entrepreneurially and keep learning within a diverse, collaborative culture.

About Commercial IT

Commercial IT partners with our Biopharma, Oncology, International & Japan, and Rare Disease businesses. Working from hubs in the UK, Sweden, the US, India and Mexico, the team blends data and digital platforms to help colleagues deliver life-changing medicines faster.

Job role

As Director, Commercial IT – Platform Engineering (Patient Platforms) you will lead the end-to-end design, build and operation of US Patient Platforms, covering Salesforce Health Cloud, Communities, AgentForce, Einstein, Salesforce Voice on AWS and key AppExchange applications. Operating within Solution & Service Delivery, you will guide architects, engineers, testers and external vendors, shape technical roadmaps, run CI/CD pipelines and DevOps practices, and ensure secure, reliable delivery for a global user base.

Key accountabilities

• Maintain deep working knowledge of platforms, products and infrastructure across our global estate (US, LATAM, Asia-Pac, ANZ, Europe & Middle East).
• Act as the technical voice for peers and external development partners to ensure alignment with AZ IT and Commercial IT standards—shaping both short- and long-term solution strategies.
• Lead build, test and release activities; run code reviews, define engineering standards and guide platform engineering resources.
• Validate business / functional requirements, refine backlogs with Platform Success Leads, set priorities and resolve issues.
• Serve as an internal consultant on assigned platforms for IT and business partners across all areas.
• Prototype and assess emerging technologies or new Salesforce features; feed recommendations into technology and business roadmaps.
• Collaborate with regional solution architects and capability teams to co-create functionality that can scale globally.
• Implement and manage Continuous Integration / Continuous Delivery (CI/CD) pipelines and DevOps Ways of Working, ensuring SLAs for incidents and service requests are met.
• Lead, mentor and coach a globally distributed AZ Application Development team to increase throughput and quality.
• Coordinate alignment with standard methodology for cyber-security; maintain platform security, lead all aspects of cyber initiatives, and take ownership of any vital remediation actions.
• Champion continuous improvement—conduct platform health checks, identify process gaps and deliver improvements.

Essential skills & experience

• Understanding of the Salesforce technology stack – Salesforce Health Cloud, Salesforce Voice, Salesforce Communities
• Understanding and use integration patterns – experience designing, implementing MuleSoft
• Proven track record of crafting and operating critically important applications
• Experience working with and influencing business and BA’s around Salesforce architecture and designs
• Experience supporting and guiding development teams
• Expertise in application design patterns and processes
• Prior experience in an Information Services/Information Technology environment with good eye for business including SaaS & professional services contract management
• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team
• Minimum bachelors degree or equivalent experience and engineering experience

Desirable skills & experience

• Einstein 1, AgentForce and Voice AI experience

WHY JOIN US?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new groundbreaking technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions, unlocking the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to contribute in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Technology at AstraZeneca is a home for purposeful disruptors!

SO, WHAT NEXT?

If reading the above has tickled your senses and you’re ready to join us, hit the apply button and we look forward to reviewing your application soon.