Procurement Platform Support Specialist

The Digital Procurement Team deliver digital and technology expertise across Global Procurement focusing across the AZ value chain from Source to Pay, including third party risk and buying channels. The main responsibilities of the team are to select, implement and manage the digital platforms supporting the procurement organisation, ensuring they align with business requirements and using lean and design thinking techniques for continuous improvement. Effective partnering with AZ IT, the Strategy and Operational Excellence team and platform technology suppliers will be critical to success.

The Platform Support Specialist is a hands-on role involving all aspects of service delivery and support for a portfolio of technology solutions. This will include dealing with end user queries and issues, as well as helping triage, diagnose, recover and avoid technology issues and problems. The role will help to drive adoption of the technology platforms across AZ by providing a best in class service to end users, using the latest digital concepts and innovations to improve and enhance the total end user experience.

Typical Accountabilities

• Works with cross-functional teams and suppliers to deliver best practice end to end support for a portfolio of technology platforms
• Provides technical support for technology platforms on a day-to-day basis including responding to user support tickets and conducting support clinics
• Works directly with technology providers and internal IT teams to document, track and resolve complex issues
• Delivers training to end users and new starters for use of technology platforms, including maintenance of online training and support content
• Provides expert advice and guidance on current use of a portfolio of platforms such as best practice configuration of sourcing events and supplier performance scorecards
• Supports new projects and platform improvement activities by acting as a Subject Matter Expert for specific technology solutions
• Keeps own knowledge of process and technology changes up to date

Key Relationships Internal and External

• AstraZeneca Operations IT Teams
• Procurement Strategy and Operational Excellence Team
• All Members of AZ Procurement function
• Supplier customer support teams

Education, Qualifications, Skills and Experience

Essential

• Experience in a customer service role
• Digital mindset and a dedication to user experience and continuous improvement
• Effective communication and influencing skills, ability to network internally and externally
• Ability to manage multiple projects/tasks effectively
• Strong analytical and problem solving skills

Desirable

• Experience in leading a technology related customer service team
• Experience with procurement processes and practices
• Experience working with S2C or P2P technology (Jaggaer, Coupa)
• LEAN and Design Thinking or equivalent experience
• Degree or equivalent qualification

Why AstraZeneca?
Our purpose is ambitious and so is our approach. Becoming a more agile and innovative company means building a dynamic, inspiring culture where we celebrate forward thinking and act with a sense of urgency. We are ambitious, take informed risks and learn from both success and failure. We are curious, creative and open to new ideas and ways of working. Above all, we are passionate about science and driven to always put patients first. Are you ready to move forward in your career?

Join us and be part of an outstanding place to work; an environment that energizes and empowers each of us to achieve our personal and organisational goals!

So, what’s next!
Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.