Director, Alliance Management

We would like to inform you that we are currently in the process of gathering CVs. We will contact selected candidates in January.

The Alliance Management (AM) group sits within BioPharma Clinical Operations and is accountable for setting the sourcing strategy across R&D and managing adherence to it. They ensure our suppliers deliver to the needs of the organisations; and develop strong, beneficial partnerships with key suppliers.

The role of the Alliance Management Director is to act as the Alliance Lead for one or more supplier(s) within outsourcing model(s) / service line(s). They will be responsible for ensuring the supplier(s) within the model(s) are meeting the operational needs of the customers; ensuring alliance effectiveness, appropriate communications, ensuring that selected partners deliver to contract; and that strong relationships with the external suppliers are created and maintained.

Responsibilities:

Supplier / Model Governance:

• Accountable for the alliance management of one or more supplier(s) within or across model(s) / service line(s)

• Proactively identifies and manages risks at the supplier/model/service line level

• Serves as point of contact for issue escalation to AM for their assigned supplier (s), and key in ensuring solutions are identified in collaboration with the business stakeholders. Facilitates resolution of any operational issues that impact delivery

• Leads operational governance of the supplier(s)/model(s)/service line(s)

• In collaboration with the AM Group Lead, contributes to executive level governance meetings; and contributes to or leads model level governance and supplier council forums, as required

• Acts as audit Sponsor and/or audit co-ordinator for AZ led supplier audits as applicable

Supplier / Model Quality and Performance:

• With the AM Group Lead ensures definition of appropriate Metrics and SLAs for the supplier within the MSA

• Monitors quality and performance of service deliverables in alignment with the MSA

• Ensure that selected suppliers deliver to contract and that strong relationships with the external suppliers and internal customers are created and maintained

• Ensures effective visibility of supplier performance to relevant stakeholders

• Ensures ongoing assessment and integration of Lessons Learned for suppliers / models/service lines

• Seeks opportunities to drive efficiencies and continuous improvement within supplier and model/service lines

Study Team Support:

• Ensures understanding of roles and responsibilities across delivery teams for assigned delivery model(s) / service line(s)

• Works with AM Process Integration Lead, internal subject matter experts and counterparts in supplier organisations to ensure the effective use and maintenance of interface processes / ways of working (e.g. Alliance Handbooks)

Alliance Management Development:

• May have responsibility for line management or coaching of junior members of the team

• Serves as a delegate for the AM Group Lead for specific tasks or activities, as necessary

• May support or lead key critical initiatives within AM and contribute to initiatives outside of AM

Essential Requirements:

• University degree in related field, or equivalent

• Strong experience from within the pharmaceutical industry or clinical research organization

• Detailed knowledge of clinical and pharmaceutical drug development process at various phases of development

• Experience of working successfully with external partners / managing relationships

• Experience of directing alliance governance frameworks and processes (incl performance metrics)

• Strong leadership and influencing skills, especially without authority

• Strong collaboration skills across global and functional boundaries

• Excellent conflict resolution, mediation and negotiation skills

• Ability to work with agility to solve problems that involve many decision makers, and develop multiple options/recommendations

• Familiar with ICH GCP and related guidelines and practices