Clinical Standards IT Platform Engineer (.NET)

The Clinical Standards IT Platform Engineer, primarily an individual contributor who will pair with other Software Engineers, Leads, and Architects to design, build, test and deploy software solutions. The role will be involved in analysing requirements, implementing software solutions, testing components, release and maintenance. The Software Engineer must strive to gain as much understanding and exposure to the development stack as well as the domains they are working in. Individuals in this role will working under the guidance of more experienced team members.

The role of our ideal candidate will include but not limited to:

• Take ownership of the assigned L2/L3 level tickets/tasks and drive it to closure.
• Troubleshoot application issues by referring the application logs and by a dry run of the application code. Should be able to spot and provide a fix through application code changes if necessary.
• Build, Deploy and release the fix by following the standard SDLC and ITIL process.
• Should be able to work on application enhancements, application upgrades when necessary.
• Provide resolution for the user reported issues within the defined timelines (as per the internal SLA/OLA standards).
• Proactive monitoring of the ticketing queues and other support channels to quickly acknowledge and respond the user reported issues. Should be able to meet the defined response SLA.
• Should be able to liaise with other internal teams/vendors (third-party suppliers) as applicable for addressing an application issue and in case of any project need.
• Send detailed and timely communication to users in case of planned/unplanned outage.
• Follow good documentation practices such as creating KBAs (Knowledge Base Articles) and publishing it for quicker and easier access to better address the issues/tickets.
• Should be good at Collaborator engagement.
• Constantly thrive to learn and upskill according to the organization’s goals and demands.

Essential Skills/Experience Required:

Clinical Data Technology Domain:

• Bachelor’s or master’s degree in relevant field such as Health Sciences, Life Sciences, Data Management, Information Technology or Biostatistics or equivalent experience.
• (Basic understanding of)End to end knowledge of clinical trial development processes and its associated system landscape.
• Should be able to work effectively as a member of multi-functional teams across programming, biostatistics, data management and clinical sciences.
• Knowledge of SQL AND NOSQL databases
• Experience with external vendors

IT Engineering:

• Expertise and engineering mindset to help design and implement a Clinical Data Solution adhering to Products on Platform delivery model.
• Experience programming in .NET or other object-oriented programming languages.
• Some Knowledge of using/creating build tools and CI/CDGitHub Actions).
• Experience with Cloud Platforms such asAZURE.
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Proven ability to work independently in a dynamic, fast-moving environment.
• Confidently communicate and interpersonal skills to lead customers, from technical personnel to senior stakeholders, in urgent or critical situations.
• Experience working with JIRA, Confluence,Automated Testing tools.
• Experience in agile teams using methodologies such as SCRUM and SAFe.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.

NICE TO HAVE

• Familiarity with CDASH, SDTM, SEND or ADaM, and CDISC controlled Terminology.
• Experience in using multiple clinical data management systems.