People Services Workforce Data Specialist

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We’re on a journey of growth and evolution – to find better ways to translate value for the business and our patients.

People Services is one of the core service towers in Global Business Services (GBS) where we support all AstraZeneca colleagues across the globe with HR and People related processes from hire to retire. We assist employees and managers with HR queries and support, own the strategy and delivery of pay and time, manage end-to-end job changes, support our HR Centres of Excellence with everything from interview scheduling, candidate screening, offer/contract generation, New Employee Onboarding, Reward and Benefit processes and global mobility. We partner and heavily influence digital strategies and are subject matter experts in Workday, ServiceNow and beyond.

People Services is a growing and expanding organization, aiming to deliver highly efficient, scalable and quality processes that underpin an excellent employee experience for our colleagues. The organization is in the midst of an exciting transformation as part of AstraZeneca’s Bold Ambition to deliver 20 new medicines and industry-leading growth while transforming patient outcomes. As part of our transformation, People Services is re-aligning to capability-based service lines with global remit across our key global service delivery sites. We aim to become more globally resilient in our service offerings, enhance business continuity, continue to deliver high quality services while also increasing standardization, and embracing fit-for-future digital tools and technologies which will allow us to automate and simplify.

In the role you will be working as a key member of the People Services team and you will provide support to our regional HR professionals and customers across our core workforce administration (WFA) activities.

Typical Accountabilities

• You will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of employee administration activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.

• To provide efficient process execution, effective issue resolution and accurate HR data in support of an excellent customer experience.

• Manage employee personal data where the employee is not empowered to change it themselves, validating any personal data changes with appropriate sign off procedure and validating any documentation required.

• Process changes to organisation units in Workday, identifying the need to create/delimit/change an organisation unit resulting from other transactions and administering the changes to the new structure.

• Support position management within Workday, creating, editing and ending appointments and positions, ensuring the requestor is notified of the action and the employee is informed if applicable.

• Manage Workday job change processes and required documentation resulting from promotions, demotions, lateral transfers, fixed term contract extension, etc. Utilise existing templates, file signed documentation electronically and liaise with downstream providers were required (e.g. payroll and benefits).

• Work with in-country HR to manage transfers to affiliates, generating contract documentation and supporting manual payroll and benefits activities, as appropriate.

• Manage employment verification to confirm employee details to 3rd parties on request, generating approvals and producing verification statement.

• Support managers with probation period administration and documentation and manage required transactions resulting from a new hire no-show.

• Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner.

• Perform data quality checks on employee data in Workday, manage the list of errors, discover data gaps and liaise with Employee/Manager or Local HR to correct data when applicable.

• Support in-country HR teams with completion of time/leave corrections within the system and generation/distribution of electronic payslips as required (TBC).

• Effectively operate financial and SOX controls, checking to ensure that all appropriate approvals are in place where needed to support HR transactions.

• Work with Talent Acquisition teams to execute new hire data entry processes, including externally managed resource data entry/tracking requirements as appropriate.

• Look for opportunities to improve process execution and technology usage, working with WFA Global Process Owner (GPO) to prioritise and implement improvements.

Education, Qualifications, Skills and Experience

• Professional HR qualification

• Experience in supporting HR processes and data transactions in Workday

• Fluent spoken and written in English and Bahasa Indonesia language due to supporting Indonesia entity.

• Experience with emerging HR digital/automation tools

• Experience with Workday, ServiceNow

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.