P2P (Coupa) Systems Controller

About Astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

The Systems Controller supports all the P2P technology, by ensuring new and existing services are stable, improved and developed and will support to shape our technology to fit the future. Supporting the technology transformation agenda by ensuring there’s no risk to business functions and deliver the provision of excellent customer experience.

About Astrazeneca

At AstraZeneca, we challenge the norm, and that means we expect our people to as well. In order to develop life-changing medicines, we approach problems in a different way – agile, nimble, and focused on what our people need to make ground-breaking discoveries.

What you’ll do

The P2P Systems Controller, as part of Systems Delivery Team, will work with stakeholders across the support model to drive all service and supplier management activities in relation to the systems supporting P2P processes to ensure that these are delivered in accordance with Service Level Agreement (SLA) and business requirements. They will ensure new and improved services are developed and implemented without risk to business functions and deliver the provision of excellent customer experience.

The role holder reports to the GFS Systems Delivery Manager, within P2P tower of GFS Technology.

Key Responsibilities

• Safeguard Coupa system configuration in line with Purchase to Pay process and core system design; identify and escalate (if vital) process deviations that are not driven by local, regulatory or tax considerations.

• Manage system changes in a controlled and compliant manner, partnering with technical, procurement, finance teams and vendors to implement changes as the need arises.

• Accountable for running P2P projects (systems) to support internal stakeholders with little disruption on daily business.

• Understand process and system issues and drive continuous improvements.

• Support in managing relationships with all outsourcing parties in the End-To-End service.

• Stay up-to-date with market trends through relationships with suppliers and market experts; identify and communicate new technologies and solutions to key problems in the systems area.

• Collaborate effectively across different organizational levels, functions, businesses, geographies (incl. external providers) to realize GFS goals and objectives, following established principles: drive efficiency, drive automation, drive standardization, achieve regulatory compliance, ensure system stability, support SAP4 Hana readiness.

• Define, implement and supervise metrics to identify improvement opportunities, service gaps and key trends.

• Clear focus on end-to-end process performance across the AZ business.

Essential for the role

• 8+ years' experience of supporting and delivering changes across P2P systems (preference in Coupa, alternatively Ariba, Concur, SAP).

• Proven ability to manage multiple projects/tasks effectively.

• Thorough understanding of Finance and Procurement processes.

• Able to communicate at all levels within the organisation and with strong communication and stakeholder leadership skills.

• Track record of driving simplification & continuous improvement across key business processes.

• Significant experience in Service delivery and processes in a sophisticated, multinational, corporate environment.

• Experience in managing and developing 3rd party business relationships.

• Strong delivery, influencing/ communication skills, self-motivation.

• Ability to analyse/ prioritise requests or issues/ changes and provide the best possible solution in a timely manner.

• Candidate will be qualified at a university degree level and have relevant experience in the domain area.

Desirable for the role

• Comprehensive experience in process design and / or optimization; experience with SSCs with a finance background.

• Strong analytical and problem-solving skills around accounting analytics and processes.

• Lean six sigma or other process improvement qualification or experience.

• Programming skills (Power BI, SQL, Python, VBA), any language or automation platform.