Associate Director, Delivery Engagement, Evinova

Are you ready to be part of the future of healthcare? Can you think big, be ambitious, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a new health tech business part of the AstraZeneca Group might be for you!  

Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across health care sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch groundbreaking digital solutions that improve the patients’ experience and deliver better health outcomes.

The Role

As a pivotal figure within the organization, the Delivery Engagement Director bridges the gap among Sales, Product, and Delivery departments, crafting customer-specific strategies for the deployment of Evinova's solutions. As a member of the Delivery team (professional services), you will craft and refine proposals that resonate with our sponsors' expectations throughout the sales process. Your role encompasses understanding client requirements, developing the scope for studies and programs, formulating detailed implementation plans, and confidently presenting these solutions. Your efforts are key in reassuring our customers of our dedication to execute their projects effectively and support their objectives in conducting clinical trials.

Responsibilities

• Strategic Alignment: Collaborate with Product and Delivery to develop tailored implementation strategies for Evinova solutions.
• Customer Success: Establish and communicate both short-term and long-term success metrics and plans to ensure a seamless customer experience.
• Expectation Management: Accurately set and manage expectations with customers and internal stakeholders to foster long-term relationships.
• Solution Crafting: Generate key deliverables including RFx Responses, Proposals, and Statements of Work. Recommend suitable implementation partners.
• Post-Implementation Support: Strategically position follow-up support, training, and additional Evinova offerings to improve customer happiness.
• Resource Planning and Collaboration: Collaborate with Delivery teams to forecast and communicate resource requirements for new opportunities, ensuring alignment with implementation plans and customer strategies.

About you…

• Love working on a team, collaborating with your peers to find solutions to challenges, and making the process better after each project.
• Have a focus on quality and ask customers questions to clarify requirements.
• Be comfortable saying “no” to customers and provide consultative solutions to craft the best studies in Evinova’s software.

Requirements

• 6-10+ years of experience in software implementation or professional services management in the Life Sciences industry, with 5+ years in specific to digital health tools for clinical trials (eCOA, DCT, eSource, Televisit, EDC), with a track record in managing both small and large-scale projects.
• Strong consultative and sales-oriented approach with a forward-looking perspective, enabling the creation of both immediate and long-term customer success strategies.
• Superior written and verbal communication skills, coupled with the ability to create compelling presentations and deliver them with impact to facilitate high-level discussions and influence decision-making.
• Ability to engage with a diverse audience and adapt messaging accordingly.
• Experience in a highly matrixed, cross-functional environment.
• Willingness to travel as required (up to 20%).

Nice to Have

• Direct experience in Clinical Operations or Data Management (ClinOps, DM, CRA)
• Exposure to regulatory compliance and validation standards in Life Sciences.
• Direct line management experience.

Why Evinova (AstraZeneca)?

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, advised by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the broader healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with technology to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a kind of life science solution to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

So, what’s next?

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Learn more about Evinova www.evinova.com