Senior Manager, Account Management - R&D

Job Title: Senior Manager, Account Management - R&D

Location: Lisbon 

Grade: E 

At AstraZeneca (AZ), we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you are our kind of person.  

In Global Business Services (GBS) we are a diverse, inclusive, and innovative group who identify, build, and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done for our patients, our customers, and our teams. We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients. 

Account Management is a new tower within AstraZeneca’s GBS Process Solutions organization focused on business development for multi-disciplinary, end-to-end process optimization initiatives. Account Management will leverage an agile Pod model that will include a rich set of optimization capabilities such as Process Mining, Process Re-Engineering, Robotics Process Automation, BPM, Digital Adoption Platforms, and others. 

Introduction to role:
As a Senior Manager, you will be directly involved in conceptualizing, scoping, and selling enterprise-wide, large-scale, end-to-end process optimization initiatives to one or more of our dedicated customer groups i.e., R&D, Operations, Commercial, and Enabling Units. 

Accountabilities

As a Senior Manager, you will build and maintain sustainable, trusted relationships with senior business stakeholders and capability leaders. You will collaborate with relevant business unit leaders to uncover high-potential process optimization opportunities. You will establish and lead a delivery Pod aligned to respective business units that will deliver end-to-end services through defined roles and operating model. You will also manage senior stakeholder expectations against agreed business outcomes and delivery roadmap.

Essential Skills/Experience:

• Proven professional services and consultative sales experience
• Strong business acumen combined with the ability to establish, grow, and maintain trusted relationships with senior business stakeholders and capability leaders
• Proven Account Management experience in defining Account strategy, stakeholder engagement, relationship management, business planning
• A proven track record of delivering end-to-end process optimisation initiatives (>$10m+) across a large-scale global business / portfolio 
• Understanding of R&D/Operations biopharmaceutical processes
• Working knowledge across multiple technology driven process optimisation capabilities (Process Mining, Process Re-Engineering, Robotics Process Automation, BPM, Digital Adoption platforms and others) both internal to Process Solutions and externally across GBS, IT and wider AZ
• Exceptional influencing skills across all stakeholder levels including development of compelling Business Cases 
• Experience in leading highly complex, cross-functional projects/programs in a matrixed model
• Experience in collaborating and working with high-performing, globally based teams

Desirable Skills/Experience:

• Experience of working within a fast-paced Global Business Services environment with minimal oversight
• Familiarity with the biopharmaceuticals industry
• Active engagement in technology industry trends supporting process improvement
• Experience or qualifications in a related technology area
• Experience working with Agile delivery methodology
• Experience of working globally with multi-cultural awareness and cultural adaptability

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

At AstraZeneca, you will be part of a team of specialists that is valued across the whole enterprise. Our strength is in our global, diverse network. We work together seamlessly to solve challenges and make a meaningful impact. As AstraZeneca transforms and grows, so do our careers. We're constantly learning more about the innovative and technical side of our work. Here you have the remit to work on things that you wouldn't get at other large organisations. It means there's even more potential to impact the business through specialist capabilities, technical expertise and strategically important work.

Ready to make an impact? Apply now to join our team and adapt to influence across our whole enterprise!