Payment Services Manager

Payment Services Manager

Type: Permanent

Location: Lisbon

Introduction to Role:

At AstraZeneca, we believe in the potential of our people and our commitment to develop our people beyond what was thought possible. We are currently seeking a Payment Services Manager to join our Global Business Services (GBS) – Compliance, Legal and Contracting Operations (CLCO) E3S team. This role will manage technical and administrative aspects of payment coordination for E3S systems and processes related to Healthcare Professionals (HCP) and external expert (EE). The Payment Services Manager will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements.

Accountabilities:

As a Payment Services Manager, you will engage with external stakeholders in compliance with AstraZeneca SOP’s, execute prompt and timely payments to EE’s and Patients in accordance with Service Level Agreements, initiate the process for reimbursing the External Expert for services including any out of pocket expenses, and manage timely delivery and resolution of ad hoc queries from External Experts, customers and other stakeholders. You will also be responsible for training new staff and creating ad-hoc payment reports.

Essential Skills/Experience:

• Bachelor’s degree or equivalent experience

• Experience in Accounts Payable or Account Receivables

• Knowledge of payment methods (EFT, ACH, SEPA, WIRE)

• Experience in assigning tasks and working in matrix organization

• Experience in training new joiners and junior staff

• Proficiency in Microsoft Office applications and database management

• Working knowledge of SAP

• Positive ‘can do’ attitude

• Strong attention to detail

• Strong organizational and interpersonal skills

• Problem solving skills

• Capable of working independently but also take instruction and direction from others

• Excellent written and verbal communications skills

• High ethical standards; trustworthy; operate with absolute discretion

• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively

• Ability to work across cultures and geographical boundaries

• Competent technical / systems experience and skills

Desirable Skills/Experience:

• Experience in Cash&Banking

• Working knowledge of Smartsheets

• Working knowledge of SalesForce

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams. 

We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.  

Join us at an exciting time of growth through innovation for AstraZeneca. Shape this journey by reimagining the way we work, at every turn we're innovating and taking intelligent risks. We do this to steer the enterprise, powering every function to run faster, more efficiently, and achieve more. Every single person plays a part in our story. Speak up, take the initiative and make it yours. As key contributors to our evolution, we're comfortable stepping up whether it's guiding our tech and digital journey or harnessing disruptive technologies. This is the place to drive change, to challenge the norm, take ownership, make quick decisions, and run with them.

Ready to make a difference? Apply today and join our mission to change lives!