HR 2030 Programme Administrator - 12-month interim role

Typical Accountabilities:
• Provides administrative or secretarial services to the senior team, coordinating complex meetings and off-site events, diary arrangements and travel in line with AZ policy

• Co-ordinates, collates and communicates information at the detailed level, possibly of a technical or statistical nature

• Ensures the production of reports or analyses, to meet quality standards, and provides interpretation of data

• Reconciles figures or information from various sources, ensuring completeness and accuracy, and follow-up on discrepancies

• Carries out calculations, analyses or investigations to defined briefs to support the smooth functioning of the business area

• Resolves complex customer queries and issues to meet customer and business requirements

• Contacts customers on non-typical, sensitive or complex issues

• Participates in establishing an understanding of (internal) customer requirements to ensure that planned activities and services meet needs, and in monitoring those services and activities to ensure requirements are fully met

• Prioritises workload, and that of others as appropriate, to achieve personal and work unit targets

• Organises, controls and delivers specific clerical/administrative activities and services under guidance from a supervisor/manager

• Leads and motivates any assigned staff within defined parameters, ensuring they deliver their responsibilities effectively

• Controls small projects under general guidance ensuring delivery of project outputs according to plan, reviewing and refining plans as necessary

• May co-ordinate workflow management and mentors junior team members to ensure effective allocation of resources


Typical People Management Responsibility (direct / indirect reports):
• Approximate number of people managed in total (all levels) - 0


What is the global remit? (how many countries will the role operate in?):


Education, Qualifications, Skills and Experience:
• Essential: Prior Administrative experience; Ability to follow processes; Written and spoken communications; Specialist knowledge in relation to administrative/business support activities in the relevant area; Competent in the use of relevant office equipment and systems; Experience of a variety of software/systems; Can create and maintain systems for efficiency for both self and others; Customer Service Skills
• Desirable: Relevant vocational qualifications or equivalent experience; Team management skills

Key Relationship to reach solutions:
• Internal (to AZ or team): Internal Teams; Colleagues; Senior Managers; Other Department Managers
• External (to AZ):