Communications & Engagement Manager

Key Accountabilities

• Strategic Communications: Develop and execute a comprehensive, end-to-end communications strategy, aligned with GBS and organizational priorities.
• Engagement Planning: Create and manage a robust communication calendar, incorporating creative and innovative ways to engage employees across different geographies and levels.
• Leadership Collaboration: Partner with Leadership Teams and key stakeholders to deliver engaging forums such as Town Halls or team-wide events, leveraging cutting-edge tools and technologies.
• Content Creation: Craft compelling written, visual, and multimedia communications (e.g., announcements, presentations, infographics) to support strategic priorities and business updates.
• Data driven decision: Regularly gather employee feedback to evaluate the effectiveness of communication strategies and adjust as needed to ensure clarity, alignment, and impact.
• Local Engagement: Work with site leads to embed site-specific communication strategies, ensuring alignment and consistency across locations.
• Service-Specific Messaging: Develop tailored communication strategies for service offerings, ensuring each service area is effectively represented and understood.
• Storytelling & Leadership Support: Support leadership teams in creating impactful stories and narratives for key stakeholders, including content for organizational leadership forums and updates.
• Customer Engagement: Enhance employee and customer engagement through service launches, promotions, and ongoing campaigns, strengthening relationships and driving satisfaction.
• Change Enablement: Lead the design and implementation of change communication strategies, ensuring seamless transitions and fostering alignment during periods of organizational transformation.
• Event management – manage and execute site, hybrid, and online events

Essential Skills & Experience

• Proven experience in Communications, Organizational Development, or a related field, ideally within fast-paced, evolving environments.
• Strong background in managing global communication projects, with a focus on employee engagement and experience.
• Demonstrated ability to use analytics and data to inform storytelling, drive decision-making, and influence leadership.
• Highly curious, collaborative, and detail-oriented, with exceptional project management and organizational skills.
• Outstanding interpersonal skills, with the ability to craft and deliver clear and engaging verbal and written communications.
• Proficient in the latest digital communication platforms and tools, with a solid understanding of emerging technologies and their business applications.
• Adept at simplifying complex concepts to ensure alignment and understanding across diverse audiences.
• Strong business acumen and the ability to engage effectively with senior leaders and cross-functional teams.

Desirable Skills & Experience

• Experience in a shared services within a global organization.
• Familiarity with the pharmaceutical industry or similarly complex, global organizations.