Site IT Engineer

Job Title: Consultant-Site IT Engineer

Career Level-C3

Introduction to role

The L1 System Engineer is responsible for providing first-level support and troubleshooting for IT systems and networks. This role involves responding to user inquiries, resolving technical issues, and ensuring the smooth operation of IT services in a timely and efficient manner. Are you ready to be the go-to person for technical assistance and make a real impact?

Accountabilities

• Technical Support:
• Serve as the first point of contact for users seeking technical assistance through various communication channels (e.g., phone, email, ticketing system).
• Diagnose and resolve basic hardware, software, and network issues.
• Incident and Request Management:
• Log and track all incidents and requests till resolution, ensuring accurate and timely updates in ITSM tool.
• Escalate complex issues to higher-level support teams as necessary.
• System Monitoring:
• Monitor system alerts and notifications to ensure continuous system performance and availability.
• Perform routine system checks and maintenance tasks.
• User Assistance:
• Assist users with the setup and configuration of computer systems and peripherals.
• Provide guidance on basic IT policies and procedures.
• Project Management:
• Involve IT projects, from conception through implementation and support.
• Coordinate with vendors and consultants to deliver project solutions on time.
• Asset Management:
• Maintain an accurate database of all company assets, including IT equipment, office supplies, and other resources.
• Assist in conducting regular physical audits of assets to verify accuracy and condition.
• Report recurring issues and suggest improvements to reduce incidents.

Essential Skills/Experience

• Education:
• Bachelor’s degree preferred
• Experience:
• At least 1-6 years of experience in an IT support role
• Skills:
• Good knowledge of Windows10, 11 & Mac OS, SAP client and M365 suits software.
• Basic knowledge of Windows server, Cisco switch, router and Access points.
• Basic knowledge of ITSM tools (ServiceNow), Aternity, and MS Intune, Solarwinds
• Strong communication and customer service skills.
• Ability to manage Video conference and collaboration devices (MTR, Cisco, Logitech, MS surface HUB)
• Ability to troubleshoot and resolve technical issues efficiently (Laptop, Desktop, Printer, AV equipment).
• Willingness to learn and adapt to new technologies.
• Certifications:
• Certifications such as Microsoft, or ITIL Foundation are advantageous but not mandatory.
• Primarily based in an office environment with potential for remote troubleshooting as needed.
• May require occasional evening or weekend shifts to accommodate user support needs.
• Should be ready to work in 24*7 rotational shift

Desirable Skills/Experience

NA

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Join a team with the backing and investment to win! You'll be working with cutting-edge technology. This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare. From exploring data and AI to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future, with the backing you need from across the business.

Ready to make a difference? Apply now!