Senior Specialist - Operations

Job Title - Senior Specialist  - Operations

Career Level - D3

We are seeking an Operations Analyst to support the continued expansion of the GBS Process Solutions Team and the scaling of process improvement, process automation and insights across AstraZeneca. This role will report to the Director of Operations and work with GBS and IT team members to support portfolio reporting, performance /KPI monitoring, financial tracking, and adherence to internal quality standards. The role holder should have a strong interest in reporting and analytics. This experience will be combined with a continuous improvement mindset, an ability to collaborate across functional and geographical boundaries and strong communication and influencing skills.

Main duties and responsibilities:

·Support the Director of Operations to track and report on the project pipeline, project delivery status, estimated costs and benefits for live solutions.

·Manage the registration, tracking and reporting of business change requests.

·Track and report on customer satisfaction survey responses; collate and share insights with the wider team.

·Collaborate with and support team members to drive data quality and accuracy of project details.

·Verify the completeness and quality of project documentation.

·Manage preparation of project re-charges, liaising with Finance to format and submit data and address queries, as required.

·Assist the Director of Operations in developing team standards and procedures.

·Identify opportunities to continuously improve the analytics, monitoring, and Operations Team services.

·Support any ad hoc analysis and reporting requirement arising from the Process Solutions Leadership Team. Essential requirements:

·Degree/certification in a relevant subject, or equivalent work experience

·Advanced knowledge of Excel; proficient with other MS business applications (Teams, PowerPoint, Word, MS Power Platform).

·Strong analytical skills and experience with data modelling, querying, and report generation.

·Proven expertise in Microsoft Power BI including dashboard creation and data visualization.

·Knowledge of any data analysis/reporting software (preferably VBA) and project management tools (e.g., JIRA).

·Conduct in-depth analysis of business processes and provide insights for process improvement.

·Able to collate inputs or data from various sources, ensuring completeness and accuracy, to produce findings/insights to support decision making.

·Energetic and self-motivated with a can-do attitude and willingness to take the initiative.

·Excellent organisational skills and an ability to handle deadlines and multiple priorities.

·English language proficiency, both oral and written

·Demonstrated success working in a team environment.

·Experience in SLA, KPI/metric reporting.

·Strong communication and presentation skills, with the ability to convey complex data insights to stakeholders.

Desirable:

·Experience working with project budgets and recharges.

·Familiarity with standard project/system delivery frameworks, agile development methods or IT management procedures

·Experience in creation of project documentation and process model notation.

·Understanding or interest in automation technologies, including Robotic Process Automation (e.g., Automation Anywhere), workflows (e.g., Power Automate), process mining (e.g., Celonis).

·Experience of working globally.