Senior Engineer - Unified Communications

Job Title: Senior Engineer - Unified Communications

Career Level - D3

Introduction to role

Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As a Senior Engineer in Unified Communications, you will play a crucial role in supporting and maintaining a large infrastructure that spans several continents. This position focuses on Unified Communication, particularly Microsoft Teams migration and implementation, server, voice and data systems implementation, and associated project management methodologies.

Accountabilities

* 2nd line incident resolution of applications and data issues related to MS Teams and related services
* Proactive management of the global infrastructure to maximize performance and reliability
* Ensure system integrity, security, and recoverability
* Provide technical advice and education to junior engineers
* Drive opportunities for process and service improvement
* Deliver solutions to recurring issues to drive process improvement
* Good knowledge in ITIL process

Essential Skills/Experience

* Bachelor’s degree or equivalent with 5 to 9 years of operational experience
* Experience in managing incidents, problems, changes, and capacity management aspects
* Demonstrated ability to handle a large number of incidents via any ITSM tool
* Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24/7
* Ability to work effectively in a matrix organization
* A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence

Desirable Skills/Experience

* Diploma/Bachelor’s degree
* Multi years of work experience in technical teams working in shifts

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Our dynamic environment offers countless opportunities to learn and grow, whether exploring new technologies or transforming roles. Join us to innovate, disrupt an industry, and change lives.

Ready to make a difference? Apply now!