Senior Consultant - Coupa Platform

Job Title - Senior Consultant - Coupa Platform

Career Level - D3

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

• As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

• A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

• We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

• We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.  

• We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.  

ABOUT THE ROLE

AstraZeneca has integrated and transitioned into sourcing, purchasing and paying processes on a common Coupa platform with the strategic business objective to transform the way we buy and improve user experience.

This role would act as technical business analyst by leveraging in-depth technical understanding of the Coupa Platform (herein referred as “platform”) and its integrations. The role would act as the technical SME of the platform and would be accountable for release/change/programme management by working with the necessary stakeholders.

The role holder would report to Platform Technical Lead.

Service Delivery

• Manage IT metrics for the platform as per the target (P1, P2, P3/P4 etc)

• Gather high level business requirements/information, perform analysis and define technology requirements, business rules and be able to design a solution based on completed analysis & support the development of technical solutions/changes to meet them.

• Demonstrate strong knowledge about the platform and its integrations to provide guidance to team members on technology/domain/application queries

• Actively assess system enhancements and deploy them in accordance with the latest platform product release

• Identify process improvements and implement change with clear outcomes of improvement and standardisation

• Undertake diagnostic work to understand specific technical issues or problems in greater depth and reveal possible solutions.

• Demonstrate capability around issue resolutions across the platform and a strong network with the suppliers (Coupa & others), Middleware teams, Testing,  ERP teams etc., to enable an efficient way of managing the platform

• Manage change management & incident management end to end

• Support Testing activities by triaging, scenario setting etc.,

• Deliver platform based projects so as to improve adoption of latest features

• Consistently promote integration of best practices and leading trends

• Coordinate and engage with key stakeholder groups across the business, Global and Local/BU functional teams and external providers

• Resolve issues partnering with technical, finance, procurement teams and vendors to implement change as required.

• Manage and document new functionalities of the platform releases/enhancements along with the impact assessment and share with the platform owners and controllers so as to bring awareness about new changes and its impacts/benefits to system behaviour and functionality

• Support growth to new markets/new entity integration with necessary project planning and delivery

• Take the lead during remediation of priority incidents (P1 & P2) and update all partners as appropriate in alignment with AstraZeneca’s priority communication process.

• Proactive in identifying areas for process improvement or finding opportunities for Automation

• Work within a DevOps culture and Agile Scrum methodology.

• Demonstrate strong networking, particularly across Middleware/ERP/SQ&T areas as the key to success will be the candidate’s ability to negotiate the internal world of AZ and leverage networks developed to deliver a change/project.

• Take lead on SOx Compliance documentation e.g. URS, RTM, RACM, Segregation of Duty matrix etc. And address SOx queries

• Engage with platform product owner and be seated at the weekly/monthly governance calls

• Send out daily/weekly progress reports

Essential Skills

• 10+ years of overall IT experience with strong background on supporting P2P applications

• Strong experience in coordinating with the platform owners and system controllers to understand business requirements, functional requirements, and conversion of business rules into technical specifications.

• Team manager

• Experience in any P2P system as Tech SME with strong knowledge on the functionalities (Coupa would be desirable)

• Experience in programme & change implementation, be able to work closely with stakeholders.

• Good understanding of SAP and integration of P2P applications to provide support in the areas of:

  • Middleware Integration (MuleSoft, SAP PI, IDOCS, SOA, Snap Logic)

  • Process flows and Approval Hierarchies

  • Master Data entry and mapping

  • ERP Financials, Payment processing

  • Design Architecture

• Experienced with IT Service Management tools like ServiceNow & Jira

• Experience in managing and developing 3rd party business relationships

• Proven ability to manage multiple projects/tasks effectively

• Able to communicate at all levels within the organisation and with strong communication and stakeholder management drive a change agenda to delivery and benefits

• Track record of driving simplification & continuous improvement across key business processes

• Significant experience in Service delivery and processes in a complex, multinational, corporate environment required

• Thorough understanding of Finance and/or Procurement processes

• Experience related to the outsourcing industry

• Strong delivery, influencing/ communication skills

• An ability to work and collaborate effectively in a matrix organization is essential

• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence

• Ability to analyse/ prioritise requests or issues/ changes and provide the best possible solution

• Ability to make decisions in pressure situations at a management level

• Good insight into IS ways of working and contractual relationships

• Candidate will be qualified at a university degree level and have relevant years of experience in the domain area.

• Excellent understanding of P2P systems and business solution which drive business value.

Educational Qualifications

•  UG - B. Tech /B.E. or other equivalent technical qualifications Personal Attributes.

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.