Process Optimisation Manager

Job Title: Process Optimisation Manager

Career Level - E

Introduction to role

We are a diverse, inclusive, and innovative group that identifies, builds, and delivers excellent shared services to enable AstraZeneca to grow and change at speed. We are passionate about simple processes – making it easier to get vital, repeatable services done for our patients, customers, and teams. We focus on providing outstanding value that chips in to our company’s success and future by freeing up the business's time to push the boundaries of science to deliver life-changingmedicines for patients. With the accomplishments, commitment, and passion that you might bring, we are passionate about what we can achieve together towards realizing AstraZeneca’s ambitious ambition. Are you ready to take the lead in delivering an innovative pipeline of complex process re-engineering project opportunities? This role is perfect for those with a strong desire to gain exposure to powerful automation techniques, experience in project team management, and lead end-to-end process analysis & simplification

Accountabilities

Reporting to the Process Optimisation Director, the Process Optimisation Manager leads/supports the end-to-end delivery of an innovative pipeline of complex process re-engineering project opportunities to solve process inefficiencies, remove waste, and potentially unlock additional value for the Automation & Process Mining expertise within the team. The role holder should have a strong desire to gain exposure to powerful automation techniques, experience in team management/influencing skills, lean end-to-end process analysis & simplification, combined with core skills in team member & change management. This experience will be combined with a strong analytical mentality and an ability to communicate simply, with precision and impact across our collaborators.

Essential Skills/Experience

• Managing the relationships with key business team members at all levels to support identification and delivery of process simplification and new automation/process mining opportunities

• Work with the Process Optimization Director to scale this capability with a future aspiration to become an independent service line within GBS Process and Analytics Services by 2025

• Lead on the generation & prioritisation of re-engineering opportunities across a range of customer groups, driving optimisation of processes through the creation of measurable roadmaps passionate about quick wins and short/mid-term implementations

• Lead on and/or provide input to process analyst resource across the GBS Process and Analytics Services team, working closely with business SMEs & technical specialists to coordinate the delivery of process re-engineering and automations

• Process Diagnostics & Current State Assessments – through team member interviews, improvement workshops, current state process mapping; and the identification of key gaps, improvement areas, and prioritization of recommendations

• Assessment of automation/process mining scope, business value/cost and accompanying reason

• Due diligence across risk factors (complexity, business criticality, compliance, and regulation)

• Organizational change activities alongside the technical automation, and business readiness for transition to shipment

• Support adoption and sustainment through embedded organisational change and user experience

• Close collaboration with other services towers within GBS Process and Analytics Services to help define and embed standardised approach for lean demeanor/process optimisation – including standards, methodologies, tools and best practices

Essential requirements:

• Proven experience of leading high-performing delivery teams globally

• Six Sigma or Lean Management Black Belt certified alongside proven experience in the analysis & re-design of complex, multi-function business processes, using recognised business process re-engineering techniques, e.g., Lean six sigma, Kaizen

• Demonstrated experience of leading high-profile projects/organisational change activities

• Strong customer management, influencing & presentation/oral communication skills

• Energetic and self-motivated

• Strong analytical skills to be able to discover and interpret business change requirements

• Thrives in a fast-paced and evolving environment and is willing to adapt responsibilities to meet interpersonal strategic priorities

• Willingness to undertake some domestic/international travel (as required)

Desirable Skills/Experience:

• Significant experience of various related BPM capabilities i.e., Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.

• Experience and confirmed results of change projects within the Pharma industry

• Experience of working in Agile methodology

• Experience of working globallyWhen we put unexpected teams in the same room, we unleash ambitious thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll be valued for your niche knowledge. It means we are trusted with personal accountability to live up to our full potential and make a contribution. We get to challenge the way we work to find innovative ways to make a bigger impact on the business and patients' lives. From accepting innovative technology to reimagining technical practices.

Ready to make a difference? Apply now!