Infrastructure Business Analyst & Governance Lead

Job Title: Infrastructure Business Analyst & Governance Lead

GCL - D3

Introduction to role

Are you ready to disrupt an industry and change lives? As an Infrastructure Business Analyst & Governance Lead, you'll play a pivotal role in transforming our ability to develop life-changing medicines. This dual role combines strategic business analysis with hands-on service management, ensuring the end-to-end delivery, performance, and continuous improvement of IT infrastructure services. You'll act as a bridge between technical teams and business partners, gathering and analyzing infrastructure requirements, finding opportunities for process optimization, supporting project execution, and aligning infrastructure services with business needs. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise!

Accountabilities

In this dynamic role, you'll be responsible for driving productivity improvements, fostering effective team collaboration, and delivering IT change across multiple locations and functions. You'll track performance metrics, develop dashboards for continuous service improvement, and manage stakeholder engagement. Your expertise will guide the planning, testing, and implementation of infrastructure projects, ensuring alignment with strategic goals.

Essential Skills/Experience

• Business Alignment: Identify and prioritize business requirements across partners, using expertise to propose solutions aligned with strategic goals.
• Solution Development: Collaborate with business and IT to define solutions, estimate cases, and provide detailed justifications for investment and benefits realization.
• Data-Driven Insights: Gather and analyze relevant data to uncover trends and support informed, high-impact business decisions.
• Team Performance: Drive productivity improvements and foster more effective ways of working within the team.
• Change Delivery: Demonstrable experience delivering IT change across multiple locations/functions and translating technical details into business-friendly language.
• Communication & Influence: Strong presentation skills; able to clearly communicate complex ideas to diverse audiences and influence key partners.
• Partner Engagement: Effective management and collaboration with both business and IT partners.
• Infrastructure Monitoring: Track performance, utilization, and service metrics to inform decisions.
• Reporting: Develop dashboards and reports for continuous service improvement.
• Trend & Risk Management: Identify patterns, risks, and improvement opportunities to optimize service delivery.
• Project Support: Assist in planning, testing, and implementing infrastructure projects, monitoring progress and resolving dependencies.

Desirable Skills/Experience

• 10+ years of experience as a Business Analyst, Service Management professional, or equivalent role.
• Solid understanding of IT infrastructure components and ITIL framework.
• Proficient in documentation and analysis tools such as Excel, JIRA, Confluence, and ServiceNow.
• Demonstrable experience working with complex, integrated systems; capable of applying creative and critical thinking to deliver exceptional business outcomes.
• Strong partner engagement, communication, and management skills, with excellent presentation and influencing abilities.
• Proven track record in gathering, documenting, and managing detailed business and technical requirements.
• Ability to navigate complex organizational structures to identify and engage the right expertise to support initiatives.
• Customer-focused attitude with strong facilitation and collaboration skills.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we use technology to impact patients and ultimately save lives. As one purpose-led global organization, we push the boundaries of science to discover and develop life-changing medicines. Our work empowers the business to perform at its peak by combining ground breaking science with leading digital technology platforms. Here, you'll find a place to innovate, take ownership, and explore new solutions in a modern technology environment. With investment behind us, there's no slowing us down—join us in making a meaningful impact.

Ready to make a difference? Apply now to join our team!