Director– Patient Platforms Engineering

About Commercial IT

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan – and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico – and in markets all over the world.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

Introduction to role:
Are you ready to lead the charge in transforming patient platforms and associated technologies? As the Director of Commercial IT – Platform Engineering, you'll be at the forefront of innovation, overseeing the end-to-end ownership and accountability of solutioning, design, development, execution, and operational management of production. Dive into technologies like Salesforce Communities, Health Cloud, AgentForce, Einstein, Salesforce Voice over AWS, and AppExchange implementations. Collaborate across engineering roles, testing capabilities, and business units while working closely with third-party suppliers to drive success.

Accountabilities:
• Maintain deep working knowledge of platforms/products/infrastructure aligned with our global estate (US, ROW: LATAM, AsiaPAC, ANZ, Europe & Middle East)
• Lead build, test, and deployment activities for assigned platform and IT product initiatives
• Serve as the voice of technical expertise to peers and 3rd party development suppliers ensuring alignment to AZ IT and Commercial IT standards
• Oversee platform engineering resources to validate business and functional requirements
• Act as an internal consultant on key assigned platforms and technologies for IT and business partners
• Evaluate new technologies/application features and recommend strategic roadmaps through prototyping
• Refine business requirements, set priorities, resolve issues, and deliver innovative solutions
• Collaborate with regional solution architects and capability teams to co-create functionalities with strategic markets
• Demonstrate understanding of AstraZeneca’s application development processes – handle CI/CD pipelines and DevOps WOW
• Lead, mentor, and coach the AZ Application Development team globally to enhance throughput and quality
• Drive alignment with cyber security standard processes ensuring platform security

Continuous Improvement and Innovation:
• Partner with Platform Success Lead(s) on continuous improvement opportunities within platform/product backlogs
• Identify new hardware/software technologies for specialized business needs
• Identify process issues and implement changes to improve IT efficiency

Essential Skills/Experience:
• Understanding of the Salesforce technology stack – Salesforce Health Cloud, Salesforce Voice, Salesforce Communities mandatory
• Understanding and use integration patterns – experience designing, implementing MuleSoft mandatory
• Consistent record of crafting and operating critical applications
• Experience working with and influencing business and BA’s around Salesforce architecture and designs
• Experience supporting and guiding development teams
• Expertise in application design patterns and processes
• Prior experience in an Information Services/Information Technology environment with good eye for business including SaaS & professional services contract management 
• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team
• Minimum bachelor's degree and engineering experience 

Desirable Skills/Experience:
• Einstein 1, AgentForce, and Voice AI experience

At AstraZeneca, we are passionate about making a meaningful impact on patients' lives. Our work combines cutting-edge science with leading digital technology platforms to empower the business to perform at its peak. We foster an environment where curiosity to learn, grow, and develop is at the heart of what we do. With a dedication to innovation and a spirit of experimentation, we offer countless opportunities to explore new technologies and transform the roles of colleagues. Join us in a dynamic environment where your personal and professional journey is filled with unlimited potential.

Ready to take the next step in your career? Apply now to join our team!