Assistant Manager - Content & Omnichannel Global Process Excellence

Job Title - Assistant Manager - Content & Omnichannel Global Process Excellence

Career Level - D1

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

• As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

• A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

• We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

• We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.  

• We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.  

ABOUT THE ROLE

AstraZeneca, Content &Omnichannel Global Process Excellence Manager, Content & Omnichannel Operations.

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Global Business Services Commercial Operations Overview

GBS Commercial Operations (GCO) provides a range of enterprise-wide services (e.g., Omnichannel, Content, Learning Services, Global Meeting & Events, etc.) that enable the business to operate at the highest levels in an efficient manner.  Our team is part of the larger Global Business Service (GBS) team that aims to do the same across multiple subject areas.

Content & Omnichannel Global Process Manager

AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organisation, this is a newly created role responsible for shaping and aligning processes and tools leveraged by regional and business services teams to drive speed to market, quality, and cost efficiency for AstraZeneca.

The role of the Content &Omnichannel Global Process Excellence Manager will serve two primary functions:

• Process Design and Change: working with cross-functional partners in local market, nearshore and offshore locations to define new global processes applicable to the management and delivery of commercial services to AstraZeneca business stakeholders; the Global Process Excellence Manager will act as a custodian of Enterprise business process standards and will advise GCO colleagues on defining flexible and robust new processes and identify opportunities to reassess and optimize existing processes. They will support and guide colleagues in the implementation of changes to existing processes and the introduction of new processes.

• Process Oversight: accountable for general process oversight, liaising with local market, nearshore and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations and adherence to relevant global work management principles and the operational taxonomy.

Core Remit & Responsibilities:

• Work with in-market GCO teams in the US, EUCAN and/or International and Japan, GCO delivery teams in Global Service Hubs and external delivery partner teams to design, change and oversee the implementation of high-quality business processes. Provide guidance and support in balancing global consistency with local relevance. Act as the custodian of global process excellence.

• As a member of the Global Process Excellence team, collaborate with additional Process Managers. Continuously drive towards global standardization while accounting for regional/ local nuances.

• Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies and opportunities to simplify processes and improve collaboration and coordination.

• Establish, introduce, and drive adoption of end-to-end global delivery processes leveraged by regional and business services teams, accounting for required regional nuances as required.

• Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams in order to continuously shape and redefine how GCO work is delivered.

• Key contributor in defining, implementing and facilitating regional and global Community of Practice forums, intended to share/ drive best practice adherence and operational efficiency.

• Lead and/ or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations (e.g., implementation and rollout of global collaboration and work management tool)

• Drive collaboration and culture of continuous improvement across various cross functional teams.

Minimum Qualifications:

• Bachelor's degree. Advanced degree is preferred.

• Minimum 3+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context

• Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.

• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders and to influence without direct authority.

• Analytical mindset and problem-solving abilities, with a focus on identifying and resolving project-related issues.

• Strong leadership skills and coordination across teams

• Proven ability to manage cross-functional stakeholders and tasks simultaneously.

Internal and External Contacts/Customers

• Global Commercial Operations Business Services

• Global Commercial Operations Regional Delivery Teams (US, EUCAN, International, Global)

• Other AZ Brand and Commercial Stakeholders

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.