Local Case Intake Team Manager - Global Business Services

Job Title: Local Case Intake Team Manager - Global Business Services

Career Level - D

Introduction to role

Are you ready to lead a team that ensures the efficient and compliant handling of adverse event reports? As the Local Case Intake Team Manager, you will oversee the local case intake process for a specific group of local Marketing Companies. This role demands strong leadership skills, in-depth knowledge of pharmacovigilance regulations, and the ability to manage a team in a fast-paced environment. You will be responsible for managing the team that handles local case intake activities for designated MCs and/or Regions as determined by the GBS PV Strategy and Operating Model.

Accountabilities

• Leading and managing a local case intake team, providing guidance, training, and performance management to ensure high-quality standards in case processing
• Overseeing the intake, processing, and reporting of Individual Case Safety Reports (ICSRs) in compliance with the appropriate pharmacovigilance regulations and AZ standards
• Ensuring timely and accurate processing of information for all patient safety cases
• Overseeing Health Authority interactions, ensuring that Local Case Intake Advisors are delivering this aspect of their role and acting as an escalation point where Health Authority interactions require more senior involvement
• Monitoring and analysing local case intake metrics for the local case intake team, preparing reports on key performance indicators (KPIs) and identifying areas for improvement
• Staying updated on changes to local and global pharmacovigilance regulations, ensuring consistency between global and local processes as well as implementing and maintaining standard operating procedures (SOPs) for the latter
• Participating in audits and inspections, ensuring the local case intake process is audit-ready
• Conducting quality checks on completed cases to verify accuracy, consistency, and compliance with all requirements
• Serving as a liaison between local and global levels, communicating changes related to the local pharmacovigilance organisation
• Participating in ad-hoc Global, Regional, or local MC case handling projects

Essential Skills/Experience

• Degree Qualified – Pharmacy/ Medical/ Science
• Thorough knowledge and experience of pharmacovigilance within the pharmaceutical industry
• Thorough knowledge of the current pharmacovigilance and regulatory developments
• Experience in working cross-functionally
• Ability to set and manage priorities, resource goals and project initiatives
• Ability to influence strategically to obtain desired outcomes while maintaining effective, positive organisational relationships
• Excellent attention to detail
• Excellent written and verbal communication skills

Desirable Skills/Experience

• Degree Qualified – Pharmacy/ Medical/ Science
• Thorough knowledge and experience of pharmacovigilance within the pharmaceutical industry
• Thorough knowledge of the current pharmacovigilance and regulatory developments
• Experience in working cross-functionally
• Ability to set and manage priorities, resource goals and project initiatives
• Ability to influence strategically to obtain desired outcomes while maintaining effective, positive organisational relationships
• Excellent attention to detail
• Excellent written and verbal communication skills

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, our work has a direct impact on patients' lives by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working, and driving scale and speed to deliver exponential growth. Here you'll find countless opportunities to learn and grow, whether that's exploring new technologies in hackathons or transforming roles and work forever.

Ready to make a difference? Apply now!