Business Process Document Manager

Location: Barcelona (on site)

Join our Clinical Operations team within the Biopharma business unit, where we are responsible for delivering clinical studies. Our Process, Quality & Business Capability team provides data-driven insights to ensure inspection readiness, regulatory compliance, and continuous process improvements. We listen to both internal and external voices, align with AstraZeneca's goals, and implement major change initiatives to optimize clinical study processes for the future.

As a Business Process Document Manager, you will be part of the Business Process Management and Optimisation (BPMO) Document Managers team. Your role will involve controlling, securing, developing, and delivering process-related documents for clinical business processes. You will support assigned business sub-processes, working closely with Business Process Owners to maintain and improve these areas using lean methodologies.

Business Document Management:

• Develop and maintain process related documentation (mandatory, best practice and training) within an assigned sub-processes as per agreement with Business Process Owner.
• Maintain assigned process toolkit(s) and relevant tools (for example MS teams channels).
• Manage process related questions in relevant process ticketing system.
• Participate and engage in process network or appropriate forums to encourage best practises.
• Participate and support improvement projects.
• Drive adherence to managing procedural documents process in daily work
• Manage continuous improvement and change.
• Facilitate sharing of good practice and learning within function and cross functionally.
• Identify issues and risks, escalate as required through appropriate governance forums.
• Manage links with related processes

Essential

• Bachelor’s Degree in an appropriate discipline or equivalent experience
• Experience in document management and document management systems
• Good knowledge of ICH GCP, understanding of clinical trials
• Proven ability of working with multiple documents on global level (creation, revision, maintenance) up to the standards
• Change management
• Good attention to spelling, punctuation, and grammar
• Experience with Microsoft Word (utilizing keyboard shortcuts, building templates using Developer tab, creating macros, customizing Styles and a Table of Contents)
• Usage of Microsoft Excel needed to build spreadsheets, tables, formulas
• Proven ability to learn and adapt to work with IT systems
• Demonstrated skills to deliver to time, cost, and quality
• Proven ability being an end user of a process
• Proven ability in communication both orally and in writing on a global level
• Proven ability in presentation skills
• Demonstrated ability in knowledge transfer (mentoring)
• Collaboration and problem solving skills
• Experience in working successfully and collaboratively within own team as well as cross-functionally
• Ability to work in a matrix environment
• Ability to identify opportunities and to work across boundaries

Desirable

• Experience within a pharmaceutical or clinical background
• Experience as a process owner in clinical process management
• Knowledge of business process management tools and lean methodologies
• Experience of utilizing standard process improvement methodologies (e.g., Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement
• Demonstrated ability see change as an opportunity to improve performance and add value to the business