Site IT Technical Manager

Job Title: Site IT Technical Manager

Career Level: E

Introduction to role

The Site IT Technical Manager leads a local team of skilled IT professionals, driving improvements for the IT infrastructure, tools, and services that support the workforce at their site. This role requires an in-depth understanding of ETS technologies and services, ensuring the technical landscape meets current and future business needs. The manager will document workforce requirements, represent the Site IT Technical team among partners, and ensure consistent delivery of services such as AskIT, Onsite & VIP services. They will also manage local contracts and ensure the local IT team is fully informed and engaged.

Accountabilities

• Service Delivery, Performance & Exploitation:
• Ensure highest levels of user experience and satisfaction for all services delivered.
• Manage expectations and enable colleagues to exploit services through communication, education, and awareness.
• Attain service performance levels using standardised dashboards and visual performance management techniques.
• Drive service standards and ensure local infrastructure is lifecycle managed.
• Act as a partner concern point for high-priority service issues and support resolution.
• Deliver OCS specialist services aligned with Operations IT strategy.
• Oversee lifecycle management of local infrastructure to ensure resilience and minimise business risk.
• Support asset build/provision services and project planning/delivery for site impact and change.
• Ensure IT compliance, including asset management, SOx, GxP, and IT security.
• Service Innovation:
• Find opportunities to automate, consolidate, or rationalise IT service delivery.
• Support Remote Channels Lead to develop and promote IT Remote Service Channels.
• Understand site roadmap activities and service innovations to support deployment.
• Drive a culture of self-service and use of global workflows.
• Leadership & Relationship Management:
• Build strong relationships with key partners to meet customer needs.
• Manage technology partners effectively to ensure world-class service levels.
• Be part of a strong local technical team focused on colleague centricity and relationship management.
• Ensure input to overall service strategy through Lead or Director roles.

Essential Skills/Experience

• A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
• Experience in a Service Manager role, with a proven track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation.
• Fluent in English written and spoken, second language beneficial but not essential.
• Solid experience in the Bio/Pharma or Retail industry for service
• Solid experience of service delivery and exploitation
• Deep technical understanding across a range of technologies/domains.
• Good communication and engagement skills and a proven relationship management professional
• Strong partner skills to manage local negotiations, expectations and resolutions.
• Strong influencing, networking and team working skills
• Solid experience working in a standards/governed/compliant environment
• Strong working knowledge of ServiceNow ITSM Toolset or similar.
• Demonstrable experience managing local vendors, contracts, renewals, RFP activities.
• Leader and standout colleague – sets example for team or coaches others, effective collaboration across your region with your peers.
• Experience managing, developing teams with an open, honest, accountable and collaborative team environment.

Desirable Skills/Experience

NA

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we leverage technology to impact patients' lives by developing life-changing medicines. We are a purpose-led global organization that combines pioneering science with leading digital technology platforms. Our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by driving innovation through data, analytics, AI, machine learning, and more. Join us at this crucial stage of our journey to become a digital and data-led enterprise.

Ready to make a difference? Apply now!